Senior Solution Engineer
- Sarajevo
- Stalni radni odnos
- Puno radno vrijeme
- Deeply understand the customers’ businesses, knowing exactly which of our solutions and products can help them evolve their business
- Advise customers on best practices in the industry to improve their business outcomes
- Continuously identify and design new and innovative solutions to meet customers’ business needs
- Collect the technical requirements and design complex technical solutions and service integration plans.
- Handle technical and security questionnaires.
- Conduct captivating demos and POCs
- Conduct scoping exercises and provide service quote estimation
- Implement solutions for new and existing customers
- Deliver comprehensive and precise technical documentation
- Configure/customize complex Infobip solutions to meet customer’s business requirements
- Ensure all projects are delivered on time, within scope and budget, and exceeding customer expectations.
- Conduct consulting and solution enablement sessions for customers and document with meeting minutes summaries.
- Create conversational workflows and strategies (natural dialog flows, wireframes and templates) for Answers and other Infobip products
- Contribute to internal initiatives and focus on continuous development
- Document solutions and best practices and share them within the department (e.g. through active participation in the Community of Practice).
- Have an in-depth overview of market feature requirements and provide feedback to steer the development of products’ features
- Mentor junior team members and newcomers
- Maintain a comprehensive understanding of Infobip's products and solutions, both technically and commercially, staying updated on changes and upgrades.
- Awesome clients – We serve and partner with the majority of the leading mobile operators, OTTs, brands, banks, social networks, aggregators and many more. Seriously, our clients are really cool.
- Work with the world’s leading companies and impact how they communicate with their users!
- Opportunity knocks. Often.
- Being a part of a growing company in a growing industry – we challenge you not to grow! Whether it’s horizontal, vertical, or angular, we want to support the path that you want to carve.
- Learn as you grow – Starting with a fantastic onboarding program, to internal education, education resources, e-learning to external educations, we invest heavily in employee learning and development.
- Connect globally – Work with people from all over the world. We put the “global” in globalization.
- Pay & Perks – Competitive salary, a team taking care of all the equipment you need, team building and other organized activities ...Talk about a balanced lifestyle!